Customer Service Profile
This assessment measures how well a person fits specific customer service roles in your organization. It is used primarily for selecting, onboarding, and managing employees and can be used for general customer service positions or tailored for specialized industries such as hospitality, healthcare, financial services, and retail.
Why take the assessment?
Customer service positions require a specific set of behavioral characteristics, which can be difficult to find or identify in employment candidates.
The CSP assessment looks at what your current and future employees believe is a high level of customer service, while at the same time showing where they align (or don't align) with the companyā€™s perspective.
What does it accomplish?
This assessment helps you:
-
Get an objective look at the skills your customer service organization needs
-
Hire the right candidates for customer service roles in your organization
-
Improve client satisfaction by aligning customer service expectations
-
Minimize the cost of bad customer services hires
The Customer Service Profile is the foundational survey used to:Ā
- Minimize the cost of bad customer services hires
- Understand the employee or candidateā€™s customer service perspective
- Understand the individualā€™s vocabulary and numeric skills
Schedule a Call
And see how this assessment can benefit you and your team.
